1. Who to contact
For privacy questions, access or deletion requests relating to support correspondence, contact the Tile Journey team at glaceyiv@gmail.com.
2. Information stored by the game
The game saves progress, virtual currency balances, collected rewards, and settings on your device using local storage. Exported postcards, when you choose to save them, are stored locally. We do not receive these game saves through a developer-operated server in the current version.
The game does not currently integrate advertising, analytics, account registration, cloud saves, or real-money payment services. It does not ask you to provide your name, precise location, contacts, or payment details to play.
3. When you contact us
If you email us, we receive your email address, message, and any attachments or device details you choose to include. We use that information to answer you, troubleshoot issues, and handle privacy requests. Support mail is processed through our email provider, Google. Its services are subject to its own privacy terms and may process information in other countries.
4. Website information
This website does not use tracking cookies, advertising scripts, analytics tools, or a contact-form backend. Fonts and images are served with the site rather than embedded from third-party services. When hosted online, the hosting provider may process technical request data, such as IP addresses, request times, and browser information, to deliver and secure the website. Clicking an email link opens your email application; it does not submit a message automatically.
5. Use, disclosure, and legal grounds
We use information you send us only for support, security, legal compliance, and resolving your request. Where applicable law requires a legal basis, this processing is based on our legitimate interests in providing support, complying with legal obligations, or your consent where required. We do not sell personal information or share it for targeted advertising. Information may be processed by service providers assisting with email or hosting, or disclosed when required by law.
6. Retention and deletion
Local game data remains on your device until removed by app-data controls, uninstalling the app, or other device actions. Operating-system backups may retain copies according to your device settings. We do not provide cloud recovery. Support correspondence is retained only as needed to respond, resolve follow-up issues, or meet legal obligations. Email us to request deletion of support information.
7. Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, restrict, or object to processing of your personal information, receive a portable copy, or withdraw consent. Contact glaceyiv@gmail.com to make a request. We may ask for proportionate information to verify your identity. You may also complain to your local data protection authority.
8. Children and security
We do not knowingly collect personal information from children under 13, or the applicable age threshold in their jurisdiction. A parent or guardian who believes a child has sent us personal information can contact us to request deletion. We take reasonable steps to protect support information, but no storage or transmission system is completely secure.
9. Changes
We will update this policy and its effective date if our practices change. New features involving advertising, payments, accounts, or analytics will require corresponding privacy disclosures before they are introduced.